1. How do i get a librarypass?
You can directly sign up in the library.Please bring your valid personal ID or your
passport with your registration certificate.
Furthermore you have the posssibility to directly sign up
online.For that you need to fill
out the empty fields.After that you will recieve an email, which you will have to confirm.
Please bear in mind, that you can only apply for one adultpass, if you decide to sign
up online.If you would like to apply for an family pass or change from an adult pass to
an family pass, please contact us or speak to us directly.After that we can adjust your
pass according to your wish.
2. How expensive is a librarypass per year?
For kids and teenagers under 18 years of age the pass is free.Adults and individuals
the pass costs 16 euros per year and a family pass costs 20 euros per year. As a
holder of the family pass from the
youth welfare office, you only pay 10 euros per year.
3. What payment options do I have?
You can pay the annual fee or, for example, outstanding late payment fees with us in cash or by bank transfer. If you choose the transfer method, please remember to state your ID number and the reason for payment (annual fee, late payment fee, etc.) in the intended purpose. The account details are:
Volksbank Berg eG
DE75370691255200248017
GENODED1RKO
Purpose: 7820,0000,0000 annual fee + user number
Amount: €X.XX
Please note: We always receive an overview of incoming payments from the previous week at the beginning of a new week, so that the amount can only be posted then. If you use online services that are only accessible with a balanced account, please contact us in advance.
4. How long can you borrow books or other media?
Magazines can be borrowed for 14 days all other media can be borrowed for 28 days.
5. Can i expand the loan period?
You indeed can expand your loan period 3 times for 4 weeks as long as no one has
preordered the media.
You can expand the loan period via
e-mail, via phonecall, via our
online catalouge or
while talking to us in person.For that you will need your librarypass number in
combination with your password that you recieved as you signed up.
6. Can i change my password?
You can change your password anytime in our
online catalouge, for that you will first
need to sign up in your account with your old password, which was given to you from
us before,after that you can change your password as you feel like it.
7. How do i know what is avaiable at the library ?
8. What happens if i return my media too late?
You have 1 week grace period. From the 8th day of the overdraft, a late payment fee
of 1 euro per week will be charged.
9. Can i pre-order media that have been borrowed at the moment?
If a title that you wish for yourself is borrowed at that exact time you can pre- order it
via online catalogue or talk to the colleagues in our library.
10. I want a book that is not in the inventory of the library,what can i do?
We can use the german borrowtraffic to borrow the book from another library. We can
then order this book for you for a fee of 2 euros.
11. What other possibilities do i get with my pass?
Besides borrowing media in the library you can also checkout our online streaming
services, for example “Bergische Onleihe, Filmfriend, Freegal and Munziger Online“
The use of these streaming services is a part of the pass.
12. What happens if i loose my librarypass?
If you lost your pass please contact us immediaetly. We will then deactivate your
librarypass and for 1,50 euro you will get a new librarypass from us.
13. Can i use the wi-fi in the library?
You have free access to our wifi and also a PC for your free use.
14. Does the library take book donations?
This also is a frequently asked question,and firstly we would like to thank everyone
that want donates books to us or just even asks this question.
The inventory of our library is adjusting every year to the latest trends of books to keep
our inventory up-to-date.If you want to donate a book that is not older than two years you can look up our online catalogue to see, if we got it already in stock.
In the case of new titles you can sometimes see a notice saying “DEMNÄCHST“, and
the status “Vorschlagsliste, this means, that the library wants to buy a copy of this title.
If you own that book and either donate it or buy it for us then please tell us that so that
we can update our “Vorschlagsliste“ accordingly so we can prevent that we buy some
titles twice.